Responsibilities

• Interfacing with users across all feedback channels in order to
  • Report user issues to the engineering team
  • Organize public facing user issues so that issues are
    • Easy for users to find
    • Easy for users to subscribe to
    • Easy for users to give repro instructions on
    • Easy for Warp engineers to repro
    • Easy for Warp engineers to understand the impact of
  • Respond to every user issue across all our feedback channels (not including public social posts)
    • Discord
    • GitHub
    • Email
    • Twitter DMs that are support/feedback related
    • Responses should be as streamlined as possible and organized through a central system (e.g. Front)
  • Sync public facing issues into our internal tracking system (linear) for Zach or a TPM to prioritize and assign
    • Assign the correct project and labels, but leave priority empty
  • When time allows, tries to repro issues before they make it to engineers — goals is for all new issues to have at least an attempted repro
  • As much as possibly, automating the feedback collection and response process to make it more scalable (e.g. piping issues to Front app, discord bot, reporting top issues)
• Release management
  • Run our weekly release process for both the desktop app and the server
  • Work with engineers to compile and publish an accurate changelog
• Supporting the DA in keeping Documentation up-to-date
  • Make sure our documentation is comprehensive and up to date
• Supporting the team on community efforts (i.e. community-ops)
  • E.g. sourcing workflows, setting up orbit + other tools around community visibility
  • Building discord bots

Not responsible for

• Social content (Twitter, YouTube, TikTok, etc)
• Writing code for the product, except possibly through our extension points
• Owning our developer community outside of user feedback (e.g. running Warp Ambassadors)
• Producing posts for content marketing
• Creating or running the overall bug triage process - this is for Zach or a PM or TPM